Recently, the opening ceremony of European Customer Service Center built under the cooperation between Wuxi Suntech and CMEC Wuxi has been held officially in Cologne, Germany, which has been attended by HE Shuangquan, President of Wuxi Suntech, ZHU Jianhong, Chairman of CMEC Wuxi, and QUE Hongjian, General Manager of CMEC Germany OMAC.
As one of the earliest PV enterprises entering European market, Wuxi Suntech has accumulated a large number of loyal customers for eighteen years, and how to supply all-round convenient service to European customers in a better way has always been the focus of the practice of the service idea “Keeping Customers-Oriented”. Wuxi Suntech and CMEC sign a strategic cooperation agreement, and by virtue of their respective industrial advantages in their own fields, set up a convenient and perfect customer service center in Europe, acting as the key carrier of the “Zero-Distance” Service for European customers of Wuxi Suntech, so as to finally create a service platform where information and resources can be shared.
According to Mr. HE Shuangquan, President of Wuxi Suntech, Europe, the origin of Wuxi Suntech’s overseas market, witnesses the growth and transformation of Suntech, which, relying upon its high-efficiency products and superior-quality services, wins good reputation in European market; this establishment of the Customer Service Center in Europe shortens the distance between Suntech and its customers; in the Center, there are pre-sales technical support personnel based on local Europe, local sales personnel serving European customers, and customer service personnel supplying service for the whole Europe, where the presales, sales, and after-sales links are closely connected; in the meanwhile, Suntech’s main PV markets in Europe strictly comply with the requirements of the WEEE and customers can enjoy “worry-free” warranty after they purchase Suntech’s modules, as Suntech provides perfect service during the full life circle of its modules. Whenever you have a need, Wuxi Suntech is right around you.